A recent blog headline on the Patient-Centered Primary Care Collaborative (PCPCC) recently caught my attention. It was entitled Patient Satisfaction With Medical Home Quality High. I was intrigued. I asked myself high compared to what? Non-PCMH practices? The...
Did you know that on a typical day in the office seeing patients, the average physician misses hundreds of opportunities to engage, activate patients and excite their patients? Why? It's not because they are too busy. Research shows it is because physicians don't have...
Yet another in a seemingly endless series of articles blaming patients for all that’s wrong in health care is running in Modern Healthcare. The 3-part series entitled Channeling Choice looks at how patients (people like you and I) just aren’t making the kinds of...