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Latest Insights and Trends in Healthcare
HIT-Driven Patient Engagement Is A Bust – Effective Patient Engagement Begins With The Doctor-Patient Relationship
I hate saying I told you so. But to quote myself…"patient engagement is a physician-patient communications challenge and not an HIT (Health Information Technology) challenge." Just take a look at the Mayo Clinic’s patient portal experience which was discussed at a...
The Fastest Way To Disempower, De-Activate, and Disengage Any Patient
I may not know how to tell the difference between an empowered patient, an engaged patient, or an activated patient. But I do know that fastest way to disempower, disengage, and de-activate any patient is a trip to the doctor’s office or the hospital. A visit to an...
The Power Of A Physician’s Touch – A Sure Path To Better Patient Trust, Outcomes And Satisfaction
My wife has two world-class oncologists who help her manage her Stage 4 Lung Cancer. Both are excellent clinicians. Yet their skills differ in one very important way. Her radiation oncologist physically touches her a lot (in a good way of course!). There are the...
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