Patient-Centered Communication Blog
Satisfaction With Provider Communication In Recent Study Is Lower In Patient Center-Medical Homes (PCMH) Than Non-PCMH
A recent blog headline on the Patient-Centered Primary Care Collaborative (PCPCC) recently caught my attention. It was entitled Patient Satisfaction With Medical Home Quality High. I was intrigued. I asked myself high compared to what? Non-PCMH practices? The...
The Typical Physician Misses Hundreds Of Opportunities To Engage, Empower And Excite Patients Every Day
Did you know that on a typical day in the office seeing patients, the average physician misses hundreds of opportunities to engage, activate patients and excite their patients? Why? It's not because they are too busy. Research shows it is because physicians don't have...
It’s Time To Stop Blaming The Patient And Fix The Real Problem – Poor Physician-Patient Communications
Yet another in a seemingly endless series of articles blaming patients for all that’s wrong in health care is running in Modern Healthcare. The 3-part series entitled Channeling Choice looks at how patients (people like you and I) just aren’t making the kinds of...
The Myth Of Patient-Centered Care
I can’t think of any strategic initiative in recent time with more potential to engage and active patients, improve patient health outcomes and enhance patient experiences than the call by the Institute of Medicine in Crossing the Quality Chasm for providers to become...
The Lack Of Patient-Centered Communication Skills By Physicians in Your Provider Network Will Limit Your PCMH & ACO Performance
Patient Non-Adherence (Like Engagement) Is A Physician-Patient Communication Challenge – Not A Health Information Technology Challenge
Have you noticed all the articles in the health care press lately touting health information technologies’ ability to increase patient medication adherence? Smart phone-based apps, Smart pill bottles and Patient Portals are all about trying to get patients to do...
Patient-Centered Medical Homes Need To Become More “Patient-Centered”
A recent study in Medical Care about Horizon BCBS of New Jersey's Medical Home pilot reminded me of the expression a "house does not make a home." Or in this case how building a medical house to the spec (as laid out by 3rd parties like NCQA and JACHO) is not the...
Ten Reasons Why Hospitals, Health Plans And Medical Groups Should Invest In Developing Their Physicians’ Patient-Centered Communication Skills
"Patients are, in fact, overly patient; they put up with unnecessary discomforts and grant their doctors the benefit of every doubt, until deficiencies in care are too manifest to be overlooked. Generally speaking, one can assume that the quality of care is,...