Patient-centered Communications Archives - Making Sense of Healthcare

Why Doctors Need To Listen To And Understand The Patient’s “Perspectives” – A True Story

Jul 1, 2015 | Favorite Posts, Patient Engagement, Patient Perspective, Patient Preferences, Patient Trust, Patient-centered Communications, Physician-Driven/Paternalistic Communication, Physician-Patient Communications, Physician-Patient Relationship, Shared Decision Making

Perhaps the most fundamental principle of “patient-centered care” is for clinicians to understand the patient’s perspective regarding key aspects of a care episode. Here’s a real life example that just happened to my wife and I...

We Stop Being A “Person” And Become A “Patient” When We Walk Into The Exam Room At The Doctor’s Office

Jun 22, 2015 | Asks Questions, Favorite Posts, Passive Sick Role, Patient Engagement, Patient Perspective, Patient Preferences, Patient Trust, Patient-centered Communications, Physician Attitudes, Physician-Driven/Paternalistic Communication, Physician-Patient Communications, Physician-Patient Relationship

We all play many roles in life .... spouse, employee, sibling, parent, friend, customer, and so on. Each of these roles brings with it its' own unique set of expectations (self-imposed as well as externally imposed - can you say spouse) for how we are supposed to...

Listen To Your Patient And They Will Tell You The Problem – A True Story

Jan 20, 2015 | Favorite Posts, Patient Perspective, Patient-centered Communications, Physician Attitudes, Uncategorized

Readers of Mind the Gap, I apologize for my absence in recent months. As you will see from my latest post, I have been away with my wife as she is dealing with a serious recurrence of her lung cancer. Our recent experiences continue to underscore the need for...

Patient Nonadherence – A Rational Reaction To Sub-Optimal Physician-Patient Communication

Jul 3, 2014 | Adherence, Adherence, Favorite Posts, Patient Perspective, Patient Perspective Blog, Patient-Centered Communication Blog, Patient-centered Communications

Physicians That Employ A Patient-Centered Communication Style Have Lower Diagnostic Testing Costs

Jun 23, 2014 | All, Communication & Cost, Cost & Cost Savings, Favorite Posts, Patient-centered Communications

Some physicians have the mistaken impression that being "patient-centered" is synonymous with giving patients whatever they want whether they need it or not. If the patient wants an MRI they get one. If they want a new drug they saw advertised on TV, their doctor...

The Power Of Conversations Between Physicians And Patients

Mar 13, 2014 | All, Favorite Posts, Patient-centered Communications, Physician-Patient Communications, Physician-Patient Communications Blog, Physician-Patient Relationship

People always ask me how I got started with my work in physician-patient communications. Like so many people, I had a story that I felt needed to be told. Much of my inspiration over the course of the last five years of writing Mind the Gap have come from my wife...

Satisfaction With Provider Communication In Recent Study Is Lower In Patient Center-Medical Homes (PCMH) Than Non-PCMH

Jan 7, 2014 | Favorite Posts, Patient Experience, Patient Experience Blog, Patient-Centered Communication Blog, Patient-centered Communications, PCMH & ACCO Blog, PCMH & ACO

A recent blog headline on the Patient-Centered Primary Care Collaborative (PCPCC) recently caught my attention. It was entitled Patient Satisfaction With Medical Home Quality High. I was intrigued. I asked myself high compared to what? Non-PCMH practices? The...

It’s Time To Stop Blaming The Patient And Fix The Real Problem – Poor Physician-Patient Communications

Dec 3, 2013 | All, Favorite Posts, Patient Perspective, Patient Perspective Blog, Patient Trust, Patient-Centered Communication Blog, Patient-centered Communications, Physician-Driven/Paternalistic Communication, Physician-Patient Relationship

Yet another in a seemingly endless series of articles blaming patients for all that’s wrong in health care is running in Modern Healthcare. The 3-part series entitled Channeling Choice looks at how patients (people like you and I) just aren’t making the kinds of...

The Myth Of Patient-Centered Care

Nov 13, 2013 | All, Favorite Posts, Patient Engagement, Patient Engagement Blog, Patient Experience, Patient Experience Blog, Patient Perspective, Patient Perspective Blog, Patient-Centered Communication Blog, Patient-centered Communications, Shared Decision Making, Shared Decision making Blog

I can’t think of any strategic initiative in recent time with more potential to engage and active patients, improve patient health outcomes and enhance patient experiences than the call by the Institute of Medicine in Crossing the Quality Chasm for providers to become...

A New Approach to Transforming Healthcare

Patient-centered Communications

Why Doctors Need To Listen To And Understand The Patient’s “Perspectives” – A True Story

We Stop Being A “Person” And Become A “Patient” When We Walk Into The Exam Room At The Doctor’s Office

Listen To Your Patient And They Will Tell You The Problem – A True Story

Patient Nonadherence – A Rational Reaction To Sub-Optimal Physician-Patient Communication

Physicians That Employ A Patient-Centered Communication Style Have Lower Diagnostic Testing Costs

The Power Of Conversations Between Physicians And Patients

Satisfaction With Provider Communication In Recent Study Is Lower In Patient Center-Medical Homes (PCMH) Than Non-PCMH

It’s Time To Stop Blaming The Patient And Fix The Real Problem – Poor Physician-Patient Communications

The Myth Of Patient-Centered Care

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