A recent blog headline on the Patient-Centered Primary Care Collaborative (PCPCC) recently caught my attention. It was entitled Patient Satisfaction With Medical Home Quality High. I was intrigued. I asked myself high compared to what? Non-PCMH practices? The...
Did you know that on a typical day in the office seeing patients, the average physician misses hundreds of opportunities to engage, activate patients and excite their patients? Why? It's not because they are too busy. Research shows it is because physicians don't have...
I can’t think of any strategic initiative in recent time with more potential to engage and active patients, improve patient health outcomes and enhance patient experiences than the call by the Institute of Medicine in Crossing the Quality Chasm for providers to become...
"Patients are, in fact, overly patient; they put up with unnecessary discomforts and grant their doctors the benefit of every doubt, until deficiencies in care are too manifest to be overlooked. Generally speaking, one can assume that the quality of care is,...
Face it. We all have personal health goals. We may not share our personal health goals with family of friends like we do our financial or professional goals, but we all still have them. I for example aspire to the following personal health goals: To defy the...
More and more it seems that primary care physicians are becoming commoditized. You know…where there is nothing to differentiate one ACO from another...or one group of physicians from another group of physicians down the street. I really don’t understand why primary...
My wife had just finished meeting with her medical oncologist for her bi-annual check-up at MD Anderson’s Thoracic Clinic. We were sitting in an area called “the Park” rehashing what her doctor had said when a mother and her daughter sat down at our table. There...