Perhaps the most fundamental principle of “patient-centered care” is for clinicians to understand the patient’s perspective regarding key aspects of a care episode. Here’s a real life example that just happened to my wife and I...
Patient Perspective
Listen To Your Patient And They Will Tell You The Problem – A True Story
Readers of Mind the Gap, I apologize for my absence in recent months. As you will see from my latest post, I have been away with my wife as she is dealing with a serious recurrence of her lung cancer. Our recent experiences continue to underscore the need for...
Patient Nonadherence – A Rational Reaction To Sub-Optimal Physician-Patient Communication
The Typical Physician Misses Hundreds Of Opportunities To Engage, Empower And Excite Patients Every Day
Did you know that on a typical day in the office seeing patients, the average physician misses hundreds of opportunities to engage, activate patients and excite their patients? Why? It's not because they are too busy. Research shows it is because physicians don't have...
It’s Time To Stop Blaming The Patient And Fix The Real Problem – Poor Physician-Patient Communications
Yet another in a seemingly endless series of articles blaming patients for all that’s wrong in health care is running in Modern Healthcare. The 3-part series entitled Channeling Choice looks at how patients (people like you and I) just aren’t making the kinds of...
The Myth Of Patient-Centered Care
I can’t think of any strategic initiative in recent time with more potential to engage and active patients, improve patient health outcomes and enhance patient experiences than the call by the Institute of Medicine in Crossing the Quality Chasm for providers to become...
What Are Your Personal Health Goals? Have You Ever Shared Them With Your Doctor? Has Your Doctor Ever Asked You What Yours Are?
Face it. We all have personal health goals. We may not share our personal health goals with family of friends like we do our financial or professional goals, but we all still have them. I for example aspire to the following personal health goals: To defy the...
Three Reasons Why Patients Think Doctors Need To Be Better Listeners
A recent qualitative study (structured interviews) of patients conducted at McGill University School of Medicine underscores the importance of listening in physician-patient interactions. In this study, patients were asked to identify the qualities of a good...
Is Lack Of Patient Engagement Really The Problem Today?
Everywhere you turn in the health care literature these days we are told how physicians need to do a better job getting patients engaged in their own health. But is lack of patient engagement really the problem? If Patients Are In Their Doctor's Office They Are...