We all play many roles in life .... spouse, employee, sibling, parent, friend, customer, and so on. Each of these roles brings with it its' own unique set of expectations (self-imposed as well as externally imposed - can you say spouse) for how we are supposed to...
Physician Attitudes
Listen To Your Patient And They Will Tell You The Problem – A True Story
Readers of Mind the Gap, I apologize for my absence in recent months. As you will see from my latest post, I have been away with my wife as she is dealing with a serious recurrence of her lung cancer. Our recent experiences continue to underscore the need for...
Ten Reasons Why Hospitals, Health Plans And Medical Groups Should Invest In Developing Their Physicians’ Patient-Centered Communication Skills
"Patients are, in fact, overly patient; they put up with unnecessary discomforts and grant their doctors the benefit of every doubt, until deficiencies in care are too manifest to be overlooked. Generally speaking, one can assume that the quality of care is,...
Shared Decision Making – Not Ready For Prime Time – Nor Evidently Is Patient-Centered Care
When it comes to delivering truly patient-centered care…how are providers supposed to know when they have “arrived”? According to Michael Berry, MD, President of the Informed Medical Decisions Foundation, providers will know they have achieved the “pinnacle of...
Would Increased Reimbursement And Longer Visits Improve Physician-Patient Communications?
In a word...no. It has been said that a physician’s patient communication skills are just as important as their clinical knowledge. After all, it is only by “talking to and listening patients” that physicians are able to accurately diagnose and treat their...
Three Reasons Why Doctors Need To Spend More Time Talking and Listening To Their Patients
Since most physicians probably will not be able to get beyond the first couple of lines of this post without yelling at the monitor...I will get to the 3 reasons…and if you stick with me …I’ll present my case for why they are so important. Your visits will be more...
Is Lack Of Patient Engagement Really The Problem Today?
Everywhere you turn in the health care literature these days we are told how physicians need to do a better job getting patients engaged in their own health. But is lack of patient engagement really the problem? If Patients Are In Their Doctor's Office They Are...
Is “Lack Of Time” Really Why So Many Physicians Are Poor Communicators?
If "lack of time" is the chief barrier to better (aka patient-centered) physician-patient communications, it logically follows that longer patient appointments are the solution. Ok…lets’ say that I could wave a magic wand and add 5 or even 10 more minutes to the...